Frequently Asked Questions
Should I place a tenant on a fixed-term lease or remain month-to-month?
We recommend having residents under a formal lease agreement whenever possible. Fixed-term leases provide structure, stability, and better legal protection.
Do I set the rental price, or does your office decide?
We work collaboratively with you. Our team provides a suggested rental rate based on a comprehensive analysis of local market data.
Who holds the security deposits?
We securely hold all resident security deposits in a dedicated trust account in compliance with state law.
How long do residents typically stay in your managed properties?
On average, our residents remain in their homes for 2 to 2.5 years.
What if I’m purchasing a property with an existing tenant?
At closing, all resident-related funds and documents should be transferred to you. We assist in the transition for a smooth handover.
How do you screen potential residents?
- Credit check for financial responsibility
- Employment and income verification
- Rental history from previous landlords
- Nationwide criminal background check
How are maintenance requests handled?
Residents submit requests online. Our maintenance coordinator troubleshoots and dispatches vendors as needed.
What is your approach to repairs and replacements?
We prioritize mid-grade quality parts to ensure durability and cost-effectiveness.
Do you offer electronic and automated systems?
Yes. Owners and residents have access to online portals for payments, maintenance, and document access.
How often do you recommend property evaluations?
We suggest performing an occupied property evaluation every 6 months to ensure proactive care.
How often do you handle evictions?
Rarely. Our robust screening process significantly reduces the need for evictions.
Are residents responsible for damages at move-out?
Yes. We deduct costs from the security deposit for any damages beyond normal wear and tear.
Do you charge residents any fees during their lease?
Yes, we charge for optional services. These fees help offset costs and are not shared with the property owner.
Can you assist with utility setup?
Yes. We can assist with utility setup for your property and will coordinate with utility providers.